ParcelPay-Your Trusted Delivery Partner

Customer Help & Support


It's easy to get a quote from ParcelPay, simply follow these steps :

1. Use the homepage quote box
From the homepage, enter the weight of your parcel and the postcode you want to send it to in the white box under the navigation bar.
2. Compare prices
Now you can choose between different types of services, and see the list of available services and prices listed.
3. Complete your booking
Now simply follow the simple steps to enter the details of your parcel and checkout online with a credit / debit card.

Any labels you need will be emailed to you and you can manage / track your shipment when you log in.
Why is the price so low?
ParcelPay send millions of parcels every year meaning we can negotiate fantastic discounts that then get passed on to you!.
Can anybody use ParcelPay?
Yes! Simply head over to our homepage to get a quote. It's free to sign up and you can start sending parcels immediately.
What time will my parcel be collected?
On your scheduled day of collection, your parcel can be collected any time between 8am and 6pm.

Unfortunately at this time it is not possible to give a more accurate estimated collection window.
My Parcel has not been collected
Please call our hotline number 1700-81-6729 or +603 - 8032 6888 immediately.

Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can't answer your question ourselves.
I was out when the driver attempted to collect
No problem, you can have your item collected another day.
Please call our hotline number 1700-81-6729 or +603 - 8032 6888, our staff will attend to your need.

Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can't answer your question ourselves.
I want to reschedule my collection
Please call our hotline number 1700-81-6729 or +603 - 8032 6888 immediately.

Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can't answer your question ourselves.
I need to change my collection address
Unfortunately once the courier has been sent the collection details, it's not possible to change your collection address.
We recommend cancelling the existing collection, then rebooking.

Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can't answer your question ourselves.
How to track your parcel
It's easy to track your parcel with ParcelPay :

Click on "Track Your Parcel" in the navigation bar and type in your tracking number into the input field, click submit.
What time will my parcel be delivered?
On your scheduled day of delivery, your parcel will be delivered any time between 8am and 6pm unless you booked a priority / timed service (eg. Before 11am).

Unfortunately it is not possible to give a more accurate estimated delivery window.
My parcel is late
We're sorry to hear that your parcel has not arrived on time. The courier companies used by ParcelPay operate on a 97-98% on time service record, but that does inevitably mean that on occasion items don't reach their destination on time.

Please use the tracking links from your dashboard or please call our hotline number 1700-81-6729 or +603 - 8032 6888 immediately..

Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can't answer your question ourselves.
I'd like to change the delivery address
Please call our hotline number 1700-81-6729 or +603 - 8032 6888 immediately.
When will I get my label?
If your service requires a label, it should be ready within 60 minutes of paying for your shipment.

Remember, not all services need a label, but if you think you're label hasn't been generated, please call our hotline number 1700-81-6729 or +603 - 8032 6888.
I've not received my label within 60 minutes
Remember, not all services need a label, but if you think you're label hasn't been generated, please call our hotline number 1700-81-6729 or +603 - 8032 6888.
Phone Support
Hotline :  1700-81-6729
Phone :  +603 - 8032 6888
Fax :  +603 - 8023 1889
Email Support
enquiry@parcelpay.com.my
Location

ManagePay Systems Berhad (887689-D)
Wisma MPSB, Lot 109-113, Jalan USJ21/10, 47630 Subang Jaya, Selangor Darul Ehsan, Malaysia